•          TCI/IP connections

•          Operate and maintain helpdesk functions

•          Remedy / Zen desk Administrator 

•          Microsoft Office Enterprise Suite

•          Hardware and Software Configuration

•          Operate and maintain helpdesk functions

•          Over 8 years’ experience in providing leadership in administrative support at the secure, tactical, and operational level , background administration and human behaviour

•          Served on a wide range of positions within the United States Air Force and successfully managed both non-secured and secured communications equipment, installations, security, configurations, and troubleshooting, as well as furnished comprehensive technical support

Revel System – Dallas, Texas                                                                            Mar 2016 – Present

Technical Support  | Dallas, Texas

•          Help Desk functions, Providing technical support troubleshooting IOS/ OSX software

•          Daily monitoring and configuration of network IP address while statically assigning routers, Subnet Mask and DNS servers

•          Configuring POS systems to stay in communication with the peripherals and Revels software

•          Generating and Maintaining troubleshooting tickets while closing and solving unresolved issues

Triple Canopy –Camp Arifjan/ Buehring, Kuwait      Jan 2014 – Dec 2015

Network System Manager | Urayfijan, Kuwait

•          Troubleshooting system and network problems, diagnosing and solving hardware/software faults associated with base access

•          Help desk Managing and Maintaining of Servers, PC’s, Cisco Routers and Switches associated with base access

•          Network processing, centralized and distributive network connection of all U.S Army bases located in Kuwait

•          Safeguards installation records and the equipment count of all U.S property used for maintaining base access

Triple Canopy –Camp Arifjan/ Buehring, Kuwait      Nov 2012 – Jan 2014

Security System Tech  | Urayfijan, Kuwait

•          Troubleshooting software problems within the Defence Biometrics system used worldwide on all military installations

•          Installing software and application to include eye geometry, finger print scanner, pistol scanner, HGA hand reader and watch port viewer all required to enter on military installations

•          Responsible for inventory of over a million dollars’ worth in hardware and software owned by the United States Army

U.S. Air Force – MacDill AFB, Florida    Feb 2011 – May 2012

U.S Central Command Help Desk Operator | Alarm Controller | Tampa, FL

•          Operating the Video surveillance system of the United States Central command, for intrusion detection, sensitive information and security awareness

•          Maintained daily logs, prepared reports, and directed the preparation, handling, and maintenance of departmental records

•          Responsible for the confidentiality, integrity and availability of all communications of both unclassified and classified networks

•          Maintaining the computer systems as well as the networks within the DOD SCIFs

•          Dispatched and alerted internal/external security personals to destinations

U.S. Air Force – MacDill AFB, Florida     May 2009 – Feb 2011

Biometrics Background Monitor | Tampa, FL

•          Conducted extensive investigatory background checks on all foreign national personnel pertaining to employment while deployed to Al Dhafar AFB Dubai which included; Verifying information given by the applicant and other sources regarding employment, education, family, acquaintances, military, criminal history, litigation record, drug usage, and personal background

•          Pre-screened over 2,5000 foreign national applicants within a 6 month period for entry onto the US military base

•          Safeguarded sensitive information to include individual passports and foreign identifier numbers

U.S. Air Force – GoodFellow AFB, Texas                                               Sep 2006 – May 2009

Biometrics Identification System Monitor | San Angelo, TX

•          Assigned a supervisor position overseeing all technical issues such as email lockouts, viruses and forgotten passwords

•          Maintained the network for operation for the Biometrics system, completing the DBIDs Courses; while trusted to perform on moment’s notice

•          Experienced with information assurance and information technology

•          Accountable for support of automated data processing and network management, repair and operations networks

CCNA Routing and Switching

Koenig Training Center New Delhi, India | 900/1000

   Associates in Communications: Mass Communication

University of Phoenix | 35 hours of 60 2013 GPA 3.4

Technical School of Criminal Justice: Security & Law  

Community College of the Air Force | 2007 Graduate GPA 3.4

•          Operating Systems: Windows 7 enterprise, Digital Sentry, CCTV,T.A.S.S Operator, DBIDS Administrative account

•          Servers: 2008

•          Word/Macintosh Processing Software: Word, Outlook, Excel, PowerPoint, Pages, and Keynotes

•          Communications: Remedy, Zen Desk, SQL, NIPR and (SSM Admin accounts)

•          Cisco Certified Network Associate (CCNA)

•          CompTIA Network + (CE)

•          CompTIA Security + (CE)

•          Information Assurance

•          Information Technology

•          Armed Forces Expeditionary Medal

•          Global War on Terrorism Medal

•          National Defense Service Medal

•          Level 3 community Volunteer 

•          Hazmat Specialist

•          Antiterrorism Certified